Question 1

Baby Boy Hamper

Accepted Answer

Click here to Shop Baby Boy Hampers

Question 2

Baby Girl Hamper

Accepted Answer

Click here to shop Baby Girl Hampers

Question 3

New Born Baby Hampers

Accepted Answer

Click here to shop   New Born Baby Hampers

Question 4

Baby Birthday Gifts

Accepted Answer

Click Here to Shop  Baby Birthday Gifts

Question 5

Baby Toys

Accepted Answer

Click here to Shop Baby Toys

Question 6

Baby Shower Gifts

Accepted Answer

Click here to shop Baby Shower Gifts

Question 7

Baby Gift Hampers

Accepted Answer

What better way to send your well wishes and thoughts than with a personally created hamper? At Baby Gifts, you can create your own gift hamper, hand picked by you from our range to choose from.Creating your own gift hamper has never been easier, or more fun!Lets Get Started﻿

Question 8

Baby Hampers With Alcohol

Accepted Answer

What better way to send your well wishes and thoughts than with a personally created hamper? At Baby Gifts, you can create your own gift hamper, hand picked by you from our range to choose from.Creating your own gift hamper has never been easier, or more fun!Lets Get Started

Question 9

Can I book a delivery for Same Day?

Accepted Answer

Sure can! However, delivery is limited to the Inner Suburbs of Melbourne with a deadline of 10am AET Monday - Friday and a fee of $19.95. Give us a call on 1300 976 866 to check.

Question 10

Do you offer discount rates for bulk orders?

Accepted Answer

Yes we do! Email hello@babygiftsaustralia.com.au to discuss your individual needs. Minimum order quantities apply.

Question 11

What is the cut-off time for Next Day Delivery?

Accepted Answer

If you would like your gift to arrive the following day, make sure you place your order before 4PM AET Monday - Friday. Your order will be shipped out the same day for estimated delivery on the next business day wherever possible. Please note that some rural areas may be delayed in delivery.

Question 12

Do you deliver on the weekends?

Accepted Answer

We can deliver to Metro Melbourne on the weekend if you place your order before 4pm AET on Friday. A delivery fee of $19.95 applies to all weekend deliveries. Please contact us to see if your delivery address falls into our weekend delivery area.

Question 13

What time will my gift arrive?

Accepted Answer

Deliveries will arrive at business addresses by 5pm and residential addresses by 7pm. Unfortunately, we cannot specify an exact time of day for delivery on our Courier services.

Question 14

How much does it cost for shipping?

Accepted Answer

We offer a flat rate of $14.95 for delivery Monday to Friday Australia wide.

Question 15

What if the wrong address is supplied for delivery?

Accepted Answer

Ensuring that the full and correct street address is provided for delivery is your responsibility, including any business names, tower numbers and hospital wards, etc. If your gift is delivered to the wrong address due to incorrect or insufficient details being supplied, an additional delivery charge will apply to redirect/redeliver the gift and may also cause delay in delivery. So please triple-check before placing your order!

Question 16

What if my recipient is not at home?

Accepted Answer

If no one is home, our Courier will leave the parcel at the premises but only if they think it safe to do so. If there's no safe place to leave your delivery, the gift may be taken back to the Courier depot or dropped off at your local Australia Post and a calling card left at the premises for your recipient to arrange redelivery or pick up. Please note that this may incur a fee.

Question 17

Do you deliver overseas?

Accepted Answer

Unfortunately, we do not currently deliver overseas.

Question 18

Any more Questions?

Accepted Answer

If you have any further questions, please contact us at hello@babygiftsaustralia.com.au  or 1300 976 866

Question 19

Delivery Info

Accepted Answer

At Baby Gifts Australia, we offer flat rate shipping on all orders, nationwide using StarTrack freight carriers and private couriers in Melbourne Metro areas. Shipping information will be supplied when orders are despatched with tracking information.When selecting your preferred delivery date, please note that all dates are estimated only. While we do everything possible to deliver your gift on your preferred day, we are not in a position to 100% guarantee any delivery date entered, and state that all delivery dates are estimated. All estimated delivery dates are provided by our courier and sent in accordance with their recommendation to have your gift delivered as close to your preferred day as possible.

Question 20

Standard vs Express Shipping

Accepted Answer

Choosing Express Delivery at $17.95 guarantees that your order will leave our warehouse the same day when your order is placed on a business day, before 3pm AET or the next business day if placed after 3pm AET Monday - Friday. Our Standard Delivery at $14.95 will leave our warehouse in 1-2 Business days.Once your package is despatched from our warehouse we estimate next business day delivery to most places in Australia. Please be aware that, as we use third-party couriers, we cannot guarantee next-day delivery on any order. While we aim to get your gift delivered on your preferred date, we dispatch on the advice of our freight provider.Where the address is located in a rural area, delivery of your gift may take an extra day or two.

Question 21

Same Day Delivery

Accepted Answer

This service is available to selected Melbourne Metro areas only and incurs a delivery fee of $19.95. Orders for this service must be placed by 10am AET Monday - Friday.

Question 22

Early and/or Late Deliveries

Accepted Answer

While we endeavour to deliver your gift on your preferred day, please note that all delivery dates are estimated. There may be times when your order may arrive early - StarTrack may have exceeded their service in this instance, and delays may also occur. These occurrences are few, and we do sincerely apologise if this happens and understand it is not an ideal transaction.Please note that we do not offer refunds or compensation on orders that arrive within four business days of the preferred delivery date selected. All other compensations are processed on a case-by-case basis.

Question 23

Christmas Deliveries

Accepted Answer

While we aim to deliver the same quality of service we offer throughout the year, during this particularly busy time of year we cannot guarantee all orders placed within a week of 25th December be received before Christmas. This is partly due to expected delays with freight movements across Australia over the holiday period. Orders placed between 23rd December and 9th January will be processed on the next business day.If you have any questions regarding Christmas Deliveries, please feel free to contact us at hello@babygiftsaustralia.com.au

Question 24

RETURNS AND REFUNDS POLICY

Accepted Answer

Refunds are processed weekly and will be processed back into your original payment method. Bulk orders will be processed via EFT.Returns for change of mind must be made at the customer’s own cost and must be received by our warehouse undamaged and unopened before a refund may be issued. Refunds for change of mind will be refunded less the shipping fee and a processing fee of $19.95 may apply. If you are wanting to return your items, please email customerservice@babygiftsaustralia.com.au for assistance. Returns must be requested within 5 days of receiving your item.Refunds will be issued for items not received where an investigation has been submitted to our courier and no evidence of delivery is obtainable. If your order has been delivered to an incorrect address, we will do our utmost to rectify this at our own cost. If an incorrect or incomplete address was supplied, fees may apply.Credits for damaged stock or missing items will be processed on a case-by-case basis and we must be notified of any damage issues within 5 days of receiving your delivery to provide a credit or replacement. Any damaged or missing items must be submitted to us with photographic support. Please note that, due to possible breakage during freight, we cannot send individual replacement items such as alcohol bottles, cups, etc. If damage and breakage has occurred with your order, a credit or refund will be offered as compensation.In the unlikely event you are unhappy with your purchase, we ask that the parcel be returned in the same condition it was received and we will refund you for the item. Note a processing fee of $19.95 may apply.If you have received a damaged or faulty item, or if an item is missing from your gift, a credit or refund for that item will be issued. Unfortunately, we cannot send individual replacement items.

Question 25

CANCELLATION POLICY

Accepted Answer

If you no longer wish to send your gift, please contact us within 1 hour of placing the order. Orders are processed quickly and we cannot guarantee to cancel your order without charges once it is already in production, particularly with personalised items. If personalised items have been processed, fees may apply to your cancellation.If a request to cancel your order is made after your order has been despatched, we will contact our couriers to request a return of the item, however, please note that this may not be possible. If the item is successfully returned to us this will incur a $19.95 return fee and the remainder of the cost will be refunded. If there is a change of mind after the order has been delivered, then all the items must be returned to our warehouse at the customer’s own cost and all items must be unopened and undamaged. Once the returned items are received by our warehouse, a refund may be issued.Please contact us for further information. Orders that have already been delivered and cannot be cancelled and returned are not eligible for refund.Please note our business hours are Monday to Friday, 9am – 5pm AEDT. If your order was placed outside of business hours, please email hello@babygiftsaustralia.com.au and our customer service team will be in contact with you on opening on the next business day.

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